ABSTRACT
In order to realize good
governance then the local government as an institution which is carry out the
function of the Public Service, should always make efforts to increase the
operational capacity of the service. Therefore it is necessary to do the research on the level of satisfaction of a large
company that is part of the business community. The respondent determined using
two-stage sampling method, namely: 1). Determine the area of research is
purposive; 2) Sampel determined with random sampling techniques, a number of 26
large companies (10.35 percent of the population) The results of this research showed 58% of large companies engaged in
manufacturing, with a workforce of more than 100 people, and most located in
regency/ City (73%).
The company which administers the IMB only 35%. And 78% of them felt satisfied. The company which administers business licenses are 69% and 87% of them was satisfied. The company which administers environmental permits by 42%. Most of the company which administers the permit(82%) are satisfied. Large companies in Gresik regency majority (96%) pay regional tax or retribution , and 80% of them expressed satisfaction over government services . 50% of the company states the quality of the highway at business location was good .and 46% others expressed poorly. Companies that claim about the quality of the drainage at business location 45% was good. and that states poorly are 41%. Most companies (58%), argues that the quality of general cleanliness in business location clean. Local Water Company (PDAM ) service used by 42% of large companies, and the same percentage of another large companies are not used Most companies which are used (60%) expressed less satisfied with the service provided PDAM.Because the water supply and quality is inadequate The most large companies in research area (77%) did not use the service disposal of waste. Of the few companies that use (50%) of them stated the existing waste disposal service at business location was good. 58% of large companies stated either on traffic regulation at the bisinis location. Even if there is (27%) companies that claim is not good. Most companies (69%) do not utilize the services of garbage collection. 46% of large companies stated both on the quality of preventive and protective fire services..
The company which administers the IMB only 35%. And 78% of them felt satisfied. The company which administers business licenses are 69% and 87% of them was satisfied. The company which administers environmental permits by 42%. Most of the company which administers the permit(82%) are satisfied. Large companies in Gresik regency majority (96%) pay regional tax or retribution , and 80% of them expressed satisfaction over government services . 50% of the company states the quality of the highway at business location was good .and 46% others expressed poorly. Companies that claim about the quality of the drainage at business location 45% was good. and that states poorly are 41%. Most companies (58%), argues that the quality of general cleanliness in business location clean. Local Water Company (PDAM ) service used by 42% of large companies, and the same percentage of another large companies are not used Most companies which are used (60%) expressed less satisfied with the service provided PDAM.Because the water supply and quality is inadequate The most large companies in research area (77%) did not use the service disposal of waste. Of the few companies that use (50%) of them stated the existing waste disposal service at business location was good. 58% of large companies stated either on traffic regulation at the bisinis location. Even if there is (27%) companies that claim is not good. Most companies (69%) do not utilize the services of garbage collection. 46% of large companies stated both on the quality of preventive and protective fire services..
Key word: The level of satisfaction, Public service,large company.
PENDAHULUAN
Latar
Belakang
Dalam
rangka mewujudkan tata pemerintahan yang baik ( good govermence), maka
pemerintah daerah sebagai suatu institusi yang antara lain melaksanakan fungi
Pelayanan Publik, perlu senantiasa melakukan upaya peningkatan kapasitas
operasional pelayanannya,yang meliputi :
- Penyediaan jasa publik yang sesuai dengan pelayanan minimal.
- Pemeliharaan fasilitas umum yang efisien.
- Promosi pembangunan ekonomi yang berkeadilan dan
- Managemen penanggulangan kemiskinan.
Seperangkat indikator kinerja pemerintah daerah yang
meliputi kinerja internal dan kinerja eksternal
telah dirumuskan, dan diukur melalui pendekatan
dua aspek yaitu;
- Sistem dan praktek managerial internal Pemda .
- Kineja eksternal yang pengukurannya dilihat dari persepsi masyarakat pengguna fungsi layanan pemerintah daerah tersebut.
Untuk merealisir
upaya tersebut maka dilakukan kajian terhadap kepuasan pengguna layanan publik
tersebut yang salah satunya ádalah pengguna pelayanan dasar dari sektor bisnis
khususnya perusahaan besar,sehingga nantinya dapat ditentukan strategi yang
efektif untuk peningkatan kapasitas atau “Capasity
Building Action Plan” (CBAP) dan menyediakan sumber daya yang memadai
Permasalahan
Adapun permasalahan yang menjadi fokus penelitian adalah:
Bagaimanakah tingkat kepuasan perusahaan
besar terhadap pelayanan publik pemerintah daerah Kabupaten Gresik
Tujuan Penelitian
Tujuan penelitian untuk:mengidentifikasi
tingkat kepuasan perusahaan besar
terhadap kinerja pelayanan Pemerintah Daerah Kabupaten Gresik.
Manfaat Penelitian
Bagi Perusahaan Besar.
Dapat menjadi sarana untuk mengetahui kinerja
pelayanan publik yang dilakukan oleh pemerintah daerah Kabupaten Gresik.
Bagi Pemerintah Daerah Kabupaten Gresik.
Hasil penelitin ini
dapat dijadikan referensi untuk menetapkan strategi yang efektif tentang
pelayanan publik dalam rangka mewujudkan tata pemerintahan yang baik (good govermence), khususnya bagi masyarakat bisnis.untuk versi lengkap dari makalah ini silahkan klik tombol di bawah ini :
